Troubleshooting
Fixes for the problems owners and managers run into most, such as pay that looks wrong, a staff member who can't sign in, and timesheets that won't reach Xero.
Something not behaving the way you expect? Each guide below starts from what you're seeing, explains why it happens, and tells you how to fix it.
Guides
Pay looks wrong on a timesheet
$0 pay, the wrong hours, the wrong rate or unexpected overtime.
Staff member can't sign in
Help someone back into Shiftly Me or the venue kiosk.
Xero isn't syncing
Timesheets, leave or staff that won't reach Xero.
Related
Send an announcement to your team
Start an announcement channel so a message reaches everyone at once, instead of chasing people individually.
Pay looks wrong on a timesheet
A timesheet shows $0, the wrong hours, the wrong rate or unexpected overtime? Work out why and fix it before you approve and pay.